How do I sign up

A: Yes, it is free! You can sign up for City Avenue Rewards in-person at any of our store locations or on the City Avenue Market mobile app. Download and register on our City Avenue Market mobile app to receive 200 welcome bonus points (one-time bonus)!

A: Simply provide your phone number to the cashier at the checkout before paying and they will look up your account. For information on how to sign up on the rewards app, please see the instructions about the mobile app on the Community page.

A: The phone number is the unique ID which will be associated to your account. This is how we will be able to retrieve your information and validate your identity. And since no physical cards are provided for our rewards program, the phone number is the required identifier you use during checkout to earn points.

A: Once you have enough points for a reward, please let the cashier know that you'd like to redeem your points at the time of purchase, before paying. Please provide your phone number and one piece of photo ID matching the first and last name on the account in order to redeem your points for a reward.

A: It is required in order to protect your points from fraudulent redemption.

A: Yes, please retain and bring your receipt to any City Avenue Market store within 14 days from the date of purchase on the receipt.

A: You may check your points balance by inquiring with the cashier in-store, check your purchase receipt, or check on the City Avenue Market mobile app by creating and signing into your account. Your points balance is displayed on the bottom of your purchase receipt. It will display the previous points balance, the number of points earned on the purchase, and the new points balance. For information on how to sign up on the app (and link your existing rewards account), please see the instructions about the mobile app on the Community page.

A: Yes, you most certainly can, all they need to do is provide the phone number associated with the rewards account during checkout. If you'd like to authorize your family member to redeem points or make changes to the account, please visit one of our stores to fill out a form to add your family member's name onto the account.

A: Points are non-transferable to another individual or account.

A: Points are earned on the majority of items with a few exceptions. Points are not earned on the following: purchase of gift cards, taxes, delivery fees, charitable donations, bottle deposits, environmental fees, coupon discount, points redemption portion of a transaction, cashback, and other products/services specified as exclusions from time to time.