How do I sign up

A: Yes, it is free!

A: Yes! We have an online shopping app that you may download.

A: Simply provide your phone number to the cashier at the checkout before paying and they will pull up your account.

A: Yes you will earn points just like you do in‑store!

A: No, rewards can only be redeemed in-store.

A: The phone number is the unique ID which will be associated to your account. This is how we will be able to retrieve your information and validate your identity. And since no physical cards are provided for our rewards program, the phone number is the required identifier you use during checkout to earn points.

A: Once you have enough points for a reward, please visit any of our locations and let the cashier know that you'd like to redeem your points at the time of purchase, before paying. Please provide your phone number and one piece of photo ID matching the first and last name on the account in order to redeem your points for a reward.

A: It is required in order to protect your points from fraud/unauthorized use. When you sign up, please ensure that the first and last name you fill out on the form matches with your ID. The name must match in order for you to redeem your points.

A: Yes. Please keep your receipt and bring it to any City Avenue Market store within 14 days of the purchase date shown on the receipt. Points for receipts within this 14-day period will be processed.

A: You may check your points balance by inquiring with the cashier in-store, checking your purchase receipt, or logging in online through our shopping website or mobile app.

A: Yes, you most certainly can, all they need to do is provide the phone number associated with the rewards account during checkout. If you'd like to authorize your family member to redeem points or make changes to the account, please visit one of our stores to fill out a form to add your family member's name onto the account.

A: No, points are non-transferable to another individual or account.

A: You may change your phone number by filling out a form with the cashier in-store. When completing the form, please ensure the information provided matches the details originally used when you signed up. Once the store verifies the information, they will proceed with the update. Photo ID may be requested in order to make changes to your rewards account to secure your account.

A: Points are earned on the majority of items with a few exceptions. Points are not earned on the following: purchase of gift cards, taxes, delivery fees, charitable donations, bottle deposits, environmental fees, coupon discount, points redemption portion of a transaction, cashback, and other products/services specified as exclusions from time to time.