City Avenue rewards terms & conditions

City Avenue Rewards Program Terms & Conditions

The City Avenue Rewards Program (“Program”) is a customer loyalty program offered by City Avenue Market (“City Avenue Market”) to individuals residing in British Columbia, Canada. Participation in the Program is subject to the following terms and conditions ("Terms"). By enrolling in the Program, using the Website, or participating in any Program-related activities, the individual ("Member") acknowledges and agrees to be bound by these Terms, including any amendments that may be made by City Avenue Market at its sole discretion. Members are encouraged to check this page periodically for updates.

These Terms supersede any previous terms and conditions related to the Program.

1. Eligibility and Membership

  • Membership is open to individuals only and is limited to one account per person.
  • Corporate entities, businesses, organizations, and individuals enrolled in other types of memberships/programs with City Avenue Market are not eligible for this Program.
  • The Program is free of charge, and no purchase is required to enroll.

To join:

  • Sign up online by scanning the QR codes located at checkout areas in-store.
  • Or, fill out a membership application form at any City Avenue Market location. The form can be requested from a cashier.

A valid first name, last name, email address, and phone number are required to complete registration. The phone number is the identifier for earning points on purchases. Physical card/key-tags are not issued.

Ensure the first name and last name on the application match the name printed on the government-issued photo ID. A mismatch will result in being unable to redeem points. No exceptions.

The Member must be:

  • At least 18 years of age, or
  • A minor with verifiable parental or legal guardian consent.

City Avenue Market reserves the right to refuse membership to any customer who does not follow enrollment procedures or provides incomplete, inaccurate, or fraudulent information.

2. Account Management

  • Members may only have one account at a time.
  • Duplicate or inactive accounts may be merged, deactivated, or deleted at City Avenue Market’s discretion.
  • Members are permitted to share their account with household members, but all points earned will be accumulated under the primary Member’s account.
  • Membership and Points are non-transferable. Members cannot transfer their account or accumulated points to another individual (another account) under any circumstance.
  • The Member is responsible for all activity on the account, including unauthorized redemptions.
  • City Avenue Market is not responsible nor liable for any loss or theft of points due to unauthorized account access.

Members must:

  • Keep their login credentials, card(s), key-tags, and account password secure and confidential.
  • Ensure their contact information (e.g., phone number, email) is kept accurate and up to date.

Any updates or changes to your account must be requested by the registered Member in person at one of the City Avenue Market store locations. Changes requested by anyone other than the registered Member will not be processed and no notice will be given. A photo ID verification will be required.

Members cannot change the name on the account since it is non-transferable.

City Avenue Market may contact the Member using the information provided in case of discrepancies or suspected errors. City Avenue Market is not responsible if our team members are unable to contact the Member due to incorrect or outdated contact information.

Members are responsible for keeping the information accurate and up to date to not lose any Membership privilege such as points redemption.

3. Earning Points

  • Members earn 1 City Avenue Rewards point (“Point”) per $1 CAD spent on eligible purchases, before taxes (exclusions apply).
  • Points accrual is calculated based on Qualifying Purchases (“Qualifying Purchases”) at participating City Avenue Market locations.
  • Points are non-transferable. Points earned are tied exclusively to the registered account holder and cannot be transferred, sold, or combined with another Member’s account.

Qualifying purchases do not include the following (points are not earned on):

  • Gift cards
  • Delivery or service fees
  • Taxes and bottle deposits
  • Coupon discounts or rebates
  • Environmental and container fees
  • Charitable donations
  • Amounts paid using redeemed points
  • Points redemption portion of a transaction
  • Cashback
  • Any other excluded products or services as determined by City Avenue Market

To earn Points:

  • Provide the registered phone number at the time of purchase.
  • If Member did not provide the phone number during checkout, Member may still have the points added to their account by presenting the original printed receipt within 14 days of the receipt date in-store. The original physical receipt must be presented. Photocopies, digital photos sent by email or stored on mobile devices are not accepted. Once past 14 days, points cannot be added.

Any discrepancies in Points must be reported to City Avenue Market within 14 days of the transaction date. All valid requests will be reviewed and investigated. Requests submitted after the 14-day period will not be accepted, and no adjustments will be made.

4. Redeeming Points

Points may be redeemed for a Reward (“Reward”), which provides a discount off eligible purchases at the time of checkout.

Redemption tiers:

  • 400 Points = $5 off
  • 1200 Points = $20 off
  • 2400 Points = $50 off
  • 3000 Points = $100 off

To redeem:

  • Member must provide their registered phone number and present one piece of valid government photo ID matching the first and last name on the account. ID verification is strictly required—no exceptions.
  • Only one Reward redemption is allowed per transaction.
  • Member must have the required number of points available at the time of redemption. Points will be deducted at time of redemption.
  • The transaction total must be equal to or exceed the reward value. If the purchase amount is lower, the leftover reward amount is not reimbursed in any form or carried over.

Rewards:

  • Cannot be redeemed for cash or gift cards
  • Are non-refundable once redeemed, the redemption cannot be reversed
  • Must be used in full in a single transaction
  • Will not be reinstated if products purchased using Rewards are returned

All redemptions are final and cannot be reversed. Members are responsible for all redemption activity on their account, including unauthorized usage. City Avenue Market is not responsible for any missing or loss of points.

5. Points Validity and Account Status

Points do not expire under normal circumstances. However, if a Membership is cancelled, deactivated, or suspended, all unused Points will be forfeited.

City Avenue Market reserves the right to:

  • Refuse redemption if fraud or abuse is suspected
  • Suspend or terminate Membership and user account at any time if City Avenue Market determines that the Member(s) have abused the Program in any way, violated the Terms and Conditions, or provided inaccurate/false information.

6. Returns

  • Points earned on Qualifying Purchases that are later returned or exchanged will be deducted from the Member’s account.
  • When returning items from a transaction where Points were redeemed, the Reward value will not be refunded. Instead:
    • Exchanges can be made for products of equal or greater value only.
      • The Member must pay the difference if the new item is higher in value.

To process a return/exchange:

  • The Member must provide the phone number associated with their account.

City Avenue Market reserves the right to deny any return or exchange without the account information.

7. Privacy and Communications

By enrolling, Members agree to receive marketing and promotional communications from City Avenue Market.

All personal information collected, including purchase history, will be handled according to the City Avenue Market Privacy Policy, and will be used for:

  • Administering the Program
  • Customer service and communication purposes
  • Analyzing purchase activity for improving customer experience
  • Account activity investigations

City Avenue Market does not sell or share Member information with unaffiliated third parties for marketing purposes.

8. Program Changes and Termination

City Avenue Market reserves the right to:

  • Modify, suspend, or cancel the Program, or any part of it, at any time, without prior notice.
  • Correct any errors or omissions related to Points or Rewards without liability.

Members may terminate their Membership at any time by visiting a City Avenue Market location and requesting account closure in person. Identification verification will be required.

9. Release of Liability

By joining the Program, the Member releases City Avenue Market, its affiliates, and their respective employees, directors, officers, and agents from any and all liability, claims, damages, or losses arising out of or relating to participation in the Program.

If any individuals have questions regarding these Terms or the Membership account, please contact the City Avenue Market team at one of the store locations.

terms and conditions