City Avenue rewards terms & conditions

The City Avenue Rewards Program (“Program”) is a rewards program offered by City Avenue Market (“City Avenue Market”) to its customers in British Columbia, Canada. Membership to the Program ("Membership") is limited to individuals only and is limited to one account per individual. Membership is not available to businesses and organizations, or those that are enrolled in Corporate Membership.

By submitting the application to join the Program, the individual (“Member”) agrees to be bound by the following terms and conditions ("Terms").

  • Each Member can only have one active account at a time. Any inactive or extra accounts may be deactivated, deleted, or merged with the Member’s active account at City Avenue Market’s discretion.
  • The Member may choose to share his or her account with family members; all points earned will be accumulated under the same Membership. The Member is responsible and liable for all use (including Points redemption) of his or her Membership by other individuals.
  • Membership and Points are non-transferable.
  • Members must advise City Avenue Market immediately of any changes to the personal information including name, telephone numbers, postal code, and/or email address. Members are responsible for keeping the information accurate and up to date in order to not lose any Membership privilege in the future.
  • Any changes to the personal information and/or Membership account must be requested by the registered account holder (the Member). City Avenue Market will not make any changes to the Membership account if the requests are submitted by any individuals other than the Member him or herself.
  • If City Avenue Market believes that some of its records are inaccurate, a customer service team member may use the contact information provided to contact the Member for confirmation.
  • Any unused Points is forfeited if the Membership is cancelled or deactivated for any reason.
  • By becoming a Member of the Program, the Member agrees to receive advertising materials and other communications from City Avenue Market.
  • The personal information the Member provides are handled in accordance with City Avenue Market’s privacy policy.
  • City Avenue Market reserves the right to refuse Membership to customers that do not follow the enrolment procedures.
  • To join the Program, the individual must be 18 years or older, or have a parent or legal guardian’s consent if the individual is a minor.
  • City Avenue Market reserves the right to change, suspend, or cancel the Program, without notice.

Release of Liability:

  • Member herby releases City Avenue Market and its affiliate entities and their respective directors and employees from and against all liability arising from or relating to the Program, Membership or this agreement.

Enrollment:

  • The Program is completely free and no purchase is necessary for joining.
  • To join and participate in the Program, simply fill out an application form at any City Avenue Market store by inquiring with a customer service or cashier team member. Once the application is reviewed and accepted, the Member is assigned a Program account with a unique account number.

Earning and Redeeming Points

  • Members earn one (1) City Avenue Rewards point (“Point”) for every Canadian dollar spent (exclusions apply).
  • Points may be redeemed for a Reward (“Reward”)
  • Point accrual is calculated based on Member’s Qualifying Purchases (“Qualifying Purchases”) made at participating locations.
  • Points are not earned for the following: purchase of gift cards, delivery fees, charitable donations, bottle deposits, environmental fees, points redemption portion of a transaction, cashback, and other products/services specified as exclusions from time to time.
  • Should any Point discrepancies occur, it must be inquired and addressed with City Avenue Market within thirty (30) days of the transaction date. Once past thirty days, City Avenue Market will not make any adjustment to the Member’s account.
  • The Member must provide the phone number associated with the account at the time of purchase to earn and/or redeem points.
  • If phone number was not provided at the time of purchase, the Member may retain and present the receipt to City Avenue Market within 14 days from the receipt date to receive the points. Receipts from more than 14 days ago will not be accepted for points addition.
  • The Member must provide the phone number associated with the account in order for City Avenue Market to process any exchange or return request from a transaction that originally earned points. City Avenue Market reserves the right to refuse any exchanges or returns without the account information.
  • Points earned from a Qualifying Purchase will be deducted from Member’s account if a portion or all of the Qualifying Purchase is returned or exchanged.
  • Points are non-transferable to another Member.
  • Points have no cash value and cannot be redeemed for cash.
  • Members may only redeem one reward per transaction and must have the required number of points available at the time of redemption. Points will be deducted at time of redemption.
  • Rewards are discount coupons that deduct dollar value off future purchases.
  • Reward may only be redeemed for dollar value off the purchase amount equal or greater than the amount of the Reward dollar value
  • Reward will not be refunded back in any way if product(s) or service(s) from the transaction that used a Reward are returned.

The personal information collected from each Member, including purchase history, will only be used by City Avenue Market and its affiliates for the managing the Program and as otherwise permitted by City Avenue Market Privacy Policy.